Frequently Asked Questions

1. What is SafeToGo®?

SafeToGo® is a hardware encrypted removable flash drive that protects your sensitive and confidential data. It has a USB 3.0 connector which means it is really fast and backward compatible with all USB 2.0 devices.

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2. How does hardware encryption work on SafeToGo®?

SafeToGo® uses a 256-bit AES, 2048-bit RSA hardware module to encrypt the data. There are no unencrypted partitions so a user cannot bypass the encryption – 100% of the data written to the device will be encrypted.

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3. What is the difference between SafeToGo® and other hardware encrypted USB flash drives?

SafeToGo® does not have a backdoor or master password, it can only be accessed with the users password.

SafeToGo® is fully compliant with SafeConsole – a secure USB management server.  SafeConsole is the only secure USB management platform for secure USB flash drives that has true password management (remote and local) and that integrates fully with LDAP for on-site installation.

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4. Do I need additional software to use SafeToGo®?

No, you don’t. SafeToGo® is compatible with Windows, MAC OS and Linux. When you connect SafeToGo® to a computer, it automatically starts a zero-footprint GUI so a password can be created. The password is hardware verified on SafeToGo®  and cannot be tampered with.

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5. What is the password strength?

The password needs 8 characters with a minimum one capital letter and one number. This gives 218 trillion combinations. If SafeToGo®  is managed by SafeConsole, a password policy can be set up including password strength and password change intervals.

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6. What happens if I forget my password?

SafeToGo® flash drives allow a maximum of 10 attempts to re-enter your password. If the correct password is not entered on the 10th lock, there is no way to recover the data, the drive will have to be reset and this process will automatically delete the data.

If SafeConsole is being used, the user can use the challenge/response feature to remotely reset their password on their registered SafeToGo® without losing any data.

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7. Do I need admin rights to use SafeToGo®?

No, you can use SafeToGo® without admin rights.

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8. What does the timer lockdown feature mean?

SafeToGo® can be configured by the user to lockdown after a set period of time. If this feature is enabled, the lockdown can be set between 2 and 60 minutes and there is a 30 second warning before the device will lock.

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9. Can the UK NHS and other Government agencies use SafeToGo®?

Yes. The security features in a SafeToGo®  drive have been approved for use by the NHS and other Government agencies.

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10. Can SafeToGo® be allocated to another user?

Yes, providing the reset function is selected and a new password is created.

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11. Can I buy one SafeToGo® drive online?

Yes, you can buy small quantities from www.cardwaveshop.com. For larger orders please contact our distributors directly.

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12. Is SafeToGo® compatible with the new Apple El Capitan OS or Windows 10 platforms ?

Yes, with any update after 4.8.16, SafeToGo® is compatible with both Windows 10 and  El Capitan OS. Please download the link for the most recent version here: ftp://xfer.cardwave.com/safetogo-4.8.22.exe

For instructions please see our news story here.

 

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13. What are the new version features?

To view all the new version features, please view ftp://xfer.cardwave.com/SafeToGo-release-notes.html

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Knowledge Base

» Click here to register your device
» Click here to request the Information Security Solutions Made Simple guide
» Click to upgrade to 4.8.22 if you have an older software version